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Delhi NCR · Non-medical companion service

Document Collection & Hospital Submission

When you are out of station, living in another city, or unavailable to visit the hospital, Corelatin's verified executive collects medical reports, biopsy/histopathology results, discharge summaries, or submits records and claim documents on your behalf. By using this service, you authorize our executive to handle the logistical counter process. We manage Medical Records Department (MRD) lines, counter paperwork, and dispatch documents via local handover, digital high-res scan, or courier. (Note: We provide logistical assistance only and are not involved in medico-legal or clinical formalities).

₹599.00/day Standard Full Day Rate
₹299.00 flat Hospital Denial / Inability Fee
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Transparent Service Fee & Inability Protection Structure

18% GST Inclusive
Standard Service Fee Full Processing
₹599.00 / day
Full-Day Hospital MRD & Counter Logistics

Fixed all-inclusive daily rate covering dedicated companion dispatch, queuing at Medical Records Department (MRD), pathology counters, diagnostic desks, submitting claim papers, and collecting physical summaries/reports.

  • Full day dedicated executive presence & queue handling
  • Instant high-res digital scan sent on WhatsApp upon pickup
  • Local handover or secure speed post/courier dispatch
Book Full Day Document Logistics (₹599)
Inability / Denial Policy Fair Compensation
₹299.00 flat attempt fee
Hospital Policy Denial & Inability Protection

If on that day, document submission or collection could not be processed successfully due to challenges beyond our control, a flat fee of ₹299.00 applies to compensate the companion for their transit, travel, and counter queue effort, and the remaining balance of your ₹599 fee is refunded.

Applicable Inability Scenarios:
  • Hospital Denial / Policy Restrictions: E.g., some hospital MRDs strictly enforce rules allowing only direct blood relatives (with notarized relation proof) to collect confidential biopsy slides, medical records, or death certificates.
  • Patient Biometric Mandates: Where hospital rules demand patient's physical biometric presence.
  • Institutional or Legal Constraints: Records impounded or counter closed without notice.
Remainder refunded under Refund Policy View Policy →

What Corelatin does in this service

When you are out of station, living in another city, or unavailable to visit the hospital, Corelatin's verified executive collects medical reports, biopsy/histopathology results, discharge summaries, or submits records and claim documents on your behalf. By using this service, you authorize our executive to handle the logistical counter process. We manage Medical Records Department (MRD) lines, counter paperwork, and dispatch documents via local handover, digital high-res scan, or courier. (Note: We provide logistical assistance only and are not involved in medico-legal or clinical formalities).

Important: Corelatin companions provide non-medical logistical and emotional support. They are not nurses or doctors. All clinical care is provided by hospital staff.

This service
Document Collection & Hospital Submission
₹599.00/day
₹299 Inability Attempt Fee Clause
Book this service

What we provide

  • Dedicated executive assigned for full-day hospital / MRD / diagnostic center visit
  • Collecting physical discharge summaries, biopsy reports, scan films, and test results
  • Submitting client-provided forms, prescription slips, or insurance papers at hospital counters
  • Standing in lines at Medical Records Department (MRD), billing, and inquiry desks
  • Immediate high-resolution digital photo / PDF scan sent to client on WhatsApp and Email
  • Safe handover to patient/family in Delhi NCR or secure courier dispatch to outstation address
  • Live WhatsApp status updates and counter acknowledgment receipts

What we do not do

  • Clinical decisions or medico-legal representation (logistical coordination only)
  • Guaranteeing hospital release if hospital rules strictly mandate patient's biometric presence or only permit direct blood relatives to collect confidential records
  • Third-party courier, printing, photocopies, or hospital administrative fees (billed separately at actuals)
  • Financial liabilities arising from hospital refusal (a flat fee of ₹299 covers executive travel, transit time, and counter queue effort if documentation cannot be completed due to hospital denial/policy)

Who should book this?

  • Outstation patients & NRIs who returned home and need delayed biopsy, pathology, or scan reports collected from Delhi hospitals
  • Families needing to submit insurance claims, medical records, or certificate forms at hospital desks
  • Busy professionals unable to spend hours standing in lines at the Medical Records Department (MRD)
  • Patients needing physical discharge summaries or death certificate copies collected and safely couriered to their hometown

Hospitals we serve

AIIMS New Delhi, Safdarjung Hospital, Apollo Hospitals, Fortis Healthcare, Max Super Speciality, Sir Ganga Ram, BLK-Max, Medanta, RML Hospital, and all diagnostic centers across Delhi NCR

Any hospital across Delhi NCR. We are completely independent — no tie-up with any hospital. Book for AIIMS, Apollo, Fortis, Max, Medanta, Safdarjung, or any other hospital.

How this service works

1
Book & Authorize
Submit document details, hospital counter name, and authorize our executive for logistical pickup.
2
Executive Assigned
A verified executive receives your authorization slip and hospital details.
3
Counter Coordination
Executive queues at MRD/counter, presents authorization, and follows up with staff.
4
Digital Scan Sent
Instant high-resolution digital copy sent to your WhatsApp upon report handover.
5
Delivery / Courier
Original physical documents delivered locally or dispatched via Speed Post / Courier.

IMPORTANT NOTICE — DOCUMENT COLLECTION & HOSPITAL SUBMISSION SERVICE

Please read this notice carefully before booking a Document Collection / Hospital Submission Service. By booking this service, you confirm that you have read and understood the following:

  • Limited Authorised Representative: You are appointing Corelatin and the assigned Companion as your limited authorised representative — solely to collect, carry, and submit or deliver the specific documents (including case files, diagnostic reports, scans, and biological specimens such as tissue blocks) that you identify at booking. This is not a power of attorney, and does not authorise Corelatin or the Companion to give medical consent or sign any medical document on your or the patient's behalf.
  • Authority & Hospital Consent Letters: You are responsible for ensuring you have the right to request these documents, and for providing any authorisation, ID proof, or consent letter the hospital requires to release them to someone other than the patient.
  • Hospital & Third-Party Courier Custody: If a document is lost, damaged, or destroyed while in the custody of the hospital or a third-party courier (and not due to our Companion's own negligence), Corelatin will not be liable, though we will assist you in pursuing the matter with the hospital or courier.
  • Irreplaceable Biological Specimens: Some items — especially original tissue blocks and biological specimens — cannot be duplicated or reissued. Please discuss with the facility whether a certified copy or duplicate is possible before booking.
  • Hospital Administrative Discretion: Hospital administration has sole discretion to release documents, ask for additional verification, delay release, or deny our Companion entry or access. We will make our best efforts, but cannot guarantee collection or delivery within any specific timeframe.
  • Companion Negligence & Standard of Care: Where our Companion's own negligence causes loss or damage to a document, our liability is limited as set out in Section 11 and Section 25.6.4 of these Terms — this notice does not remove that liability, only clarifies what we are, and are not, responsible for.
For the complete legal terms governing this service, please refer to Section 25 of our Terms of Service. Read Section 25 of Terms of Service →

Frequently asked questions

We collect and submit indoor case files (IPD files), discharge summaries, diagnostic test reports, radiology scan films (X-ray, MRI, CT), pathology outputs, biopsy/histopathology reports, biological specimens (tissue blocks, paraffin blocks, slides), prescriptions, billing receipts, and insurance claim paperwork across all hospitals and labs in Delhi NCR.
By booking, you appoint Corelatin and the assigned Companion as your limited authorised representative under Sections 182 to 238 of the Indian Contract Act, 1872 solely for physical collection, transit custody, and submission of the specified records. This is not a power of attorney and does not authorize Corelatin or the Companion to give medical consent or sign clinical documents.
You are responsible for ensuring lawful authority to request the records. You must provide a signed patient authorization letter (we share a simple format on WhatsApp), patient/guardian government ID proof, and any facility-specific consent required by hospital policy or Medical Council regulations.
Specimens are handled in accordance with packaging and temperature guidance specified by the laboratory and Bio-Medical Waste Management Rules. Please note that original tissue blocks and slides cannot be duplicated or reissued if lost or degraded; we recommend consulting the issuing facility regarding duplicate or certified reports before booking.
Corelatin and the Companion act as bailees under Section 148 of the Indian Contract Act, 1872 exercising ordinary prudence. We are not liable for losses occurring while documents are in hospital custody or third-party courier transit (e.g., DHL/BlueDart/Speed Post), but we assist in tracking and follow-up. Where Companion negligence causes loss or damage, liability is governed by Section 11 and Section 25.6.4 of our Terms of Service.
Standard service is billed at a fixed rate of ₹599.00/day (inclusive of 18% GST). If hospital authorities refuse authorization or document release due to facility-specific rules (such as blood-relative-only policies or patient biometric presence mandates) despite our companion's visit and counter queuing, a flat attempt fee of ₹299.00 applies to cover travel and time, and the remaining ₹300 balance is promptly refunded under our Cancellation & Refund Policy.
All third-party out-of-pocket expenses—including Speed Post, express courier (DHL, BlueDart), photocopies, color prints, or official hospital administrative record fees—are billed separately at actuals with receipts provided.
All patient data and medical records are processed strictly in accordance with the Digital Personal Data Protection Act, 2023 (DPDPA), the IT Act 2000, and our Privacy Policy. Data is transmitted securely and no copy of medical records is retained beyond service completion.
Ready to book Document Collection & Hospital Submission?
Companion assigned as soon as possible · Verified before every visit
Book — ₹599.00/day +91-7398405299
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